About ACS Benefit Services

With over four decades as a leading third-party administrator, ACS takes pride in customizing health plans that meet employer groups' needs. Our sole focus is providing the most innovative products and services available in the self-funded marketplace—all backed with the highest level of customer support.

From plan design and implementation to ongoing claims management, we’re dedicated to creating long-term benefit solutions that consistently deliver improved outcomes.

Our Mission

Our mission at ACS Benefit Services is to be the premier Third-Party Administrator in the United States and to be recognized as such by our partners, peers, clients, members, medical providers, and the general public. To accomplish this, we will continuously direct our efforts and resources to reach our objectives in each of the following areas:

Product Innovation

Be a leader in developing innovative solutions to the healthcare benefit challenges facing employers today.

Excellence in Customer Service

We deliver the highest level of customer service.

Market Expansion

We will keep expanding our marketing efforts to reach employers of all sizes who desire health benefit programs that are cost-effective and capable of meeting their unique needs, goals, and challenges.

Community and Employee Well-Being

We are dedicated to being a preferred employer in the community. All ACS employees are treated with respect, gratitude, and fairness. We provide them with thorough job training and encourage them to pursue broader educational opportunities.

Passionate. Responsive. Experienced

Our greatest strength at ACS is our people. This is true both in the outstanding, incomparable service they provide to our clients, members, and partners every day—and in who they are as thoughtful, hard-working members of our community.

Allison Johnston and Hanna Collins - Administrative Support Specialist

Clemmie Hundley - Implementation Specialist 1

ACS People - Teresa Hobson - Senior Dental Administration Department Eligibility Technician

ACS People - Beth Bowman - Senior Medical Claims Examiner

ACS People - Sheryl Eldridge - Administration Team Leader & Trainer

ACS People - Dianne Gooch - Senior Operations Specialist

Testimonials

“I’ve worked in the business for over 20 years and have nothing but good things to say about ACS Benefit Services. My experience with ACS from an HR Admin standpoint to writing my first self-funded plan way back in 2005, they have proven time and time again that they are consistent, innovative and offer the best self-funded solutions for my clients. They always step up when needed in challenging renewal situations and are competitive when exploring carrier options when moving from a fully insured model. ACS has earned its reputation as a full-service TPA and always delivers, it is truly a pleasure working with the ACS team!”.

- Geoff Ricks (broker)

“I would be honored to speak about my experience of working with Patty Bendig and the ACS team. I only have one client with you all, and it’s on the Cost-Plus platform. Patty and the ACS representatives go above and beyond to support me with resolving member claim matters in a way that tells me they do care. Caring, I am sad to say, is a rare quality in today’s world of outsourced customer service.

I am grateful to work with Patty!

-Chris Ross (broker)

“ACS Benefits is well-positioned to grow by assisting midsized employers as they move to self-funded health plans. They combine deep experience, broad technical capabilities, and responsive customer service. Employers appreciate the fact that ACS is also a midsized business that has been serving our community for decades. There are over 100 TPAs available to brokers and employers, but only a handful truly want to work with self-funded plans- and even fewer do this well. ACS clearly checks both boxes. We are thrilled to have them as a preferred partner”.

- Patrick Long, CEO & Founder
Hero Health

"I'd like to thank the folks at ACS Benefit Services, LLC for their commitment to excellence."

-Louis Bernardi
Employee Benefits Advisor, CEO & Founder
BritePath

Career Opportunities

ACS strives to be a preferred employer in the Piedmont Triad area of North Carolina. Just as we focus on being accessible, caring, and trustworthy providers of our TPA services, we want to provide a work environment that mirrors those values. We provide our employees with numerous benefits including: