Woman smiling discussing results with doctor
Couple playing with son on fathers shoulders

We Are Here For You!

At ACS Benefit Services, we’re committed to making it as easy as possible to use and understand your health benefit plan. If you have any questions, our knowledgeable and experienced team is here to assist you!

24/7 Online Access to Important
Health Plan Information

Our secure online member portal is available 24 hours a day, seven days a week. Login from anywhere to access claim information, check eligibility status, download claim forms, locate a provider, ask benefit questions, get important news updates, access valuable health and wellness tools, and much more!

Member Contacts

How can we assist you?

Phone ringing

Phone & Fax

Phone: (336) 759-2013
Toll-Free: (800) 849-5370
Fax: (336) 759-0404

Customer service rep

Customer Service Hours:

Monday - Friday
8:30 AM – 5 PM EST
24/7 Interactive Voice Response Telephonic System


ACS Benefit Services, LLC

Mailing Address:
470 W. Hanes Mill Road
Suite 100
Winston Salem, NC 27105

What Are Our Members Saying

“Thanks so much for your patience and help sorting this all out! I truly appreciate your time and consideration for our situation. You are a genuine asset to your company!”

“She was very appreciative of the quick response and attention to detail. So, again, thanks for all you do for ACS and our clients – you are a true rockstar!”

“Your attention to detail, empathy, and amazing follow through turned a not-so-great, frustrating experience into a much better one for us! Thanks again for helping me understand our benefits and resolve this issue!”

“Thank you so much for being the nicest and so helpful when I call. I appreciate your hard work!”

“I wanted to tell you that one of your girls is awesome. I had to call about our Flex account that’s under my spouse, and I talked to one of your co-workers. She is absolutely awesome. She is always the most helpful person and always a friendly voice.”

“I wanted to say thank you tons for helping me. I called you, you were wonderful, and I appreciated you so very much! Thank you on the behalf of SCH members for being so kind and patient with us.”

"To Shellie Steele, Thank you so much for all of your help. The members are very grateful!"
- Candice, Asheville Pulmonary

Have Questions? Let’s Chat!